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Business Operations

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What we do

Whether your problem is to redefine your Operations Strategy or to make it run more smoothly, whether you are a manufacturing or service organization, whether you have a clear idea of your strengths and weaknesses or just a general drive to improve your business, we believe we can help.

We know that excellence is a process, a journey that continues with your organization’s commitment to seek out the very best way of doing things with the resources you have and we are here to show you the path.

We devise strategies to leverage the key factors that lead you to your goal.

How we do it

We take three steps to success:

1/ Viable Strategies

Viable Strategies

1/ Viable Strategies

Viable Strategies

Maximizing the rewards that come with making sound strategic choices

2/ Correct execution

Correct Execution

2/ Correct execution

Correct Execution

Adopting the right systems to manage processes

3/ Never-ending improvement

Never-ending Improvement

3/ Never-ending improvement

Never-ending Improvement

Embracing the habit of pursuing excellence

1/ Viable Strategies

We help your team

do the right things

Make effective operating choices to activate the business strategy

Even when a sound competitive strategy has been crafted, mistakes can still occur at the operational level. Operations are often not entirely aligned with the business strategy or they are simply not performing smoothly. To make an analogy to human physiology, an organization’s “body” may either be unable to execute what its own “head” commands with perfect timeliness and precision or a number of unnecessary activities may clutter the “organizational organism” without adding value for the organization’s stakeholders.
Business excellence is about doing the right things right, that is acting according to the business strategy and with maximum effectiveness, or with a maximum “performance/ resources” ratio.

2/ Correct Execution

We help your team

do things right

Build stronger teams to make long-term improvements

Building, effecting and maintaining an operations strategy can be a daunting challenge for most organizations. Sometimes it is helpful to have someone to manage business processes according to best practices; someone who can support your best people to generate improvement ideas that make sense as well as prioritize them, plan the most logical action steps, and execute with discipline and method.

3/ Never-ending Improvement

We help your team

do things better

Implement time-tested methodologies

We deliver results by combining speed and process control. If properly planned and executed, clearly stated, concise and right-scope initiatives will create positive financial impact and the cultural change needed to accelerate further improvements. Continuous Process Improvement (CPI) lets you:

  • Achieve a waste-free, customer-centric execution to make your business stronger and more resilient in the long run
  • Save space, time, effort, materials, and energy to boost your financial performance.

    Why we do it

    We are operations management guys who enjoy leading continuous improvement teams and transforming businesses in a variety of industries. Our strengths lie in creating stronger processes that partner with our clients’ business objectives to reduce waste and drive long-term profitability and growth.
    Our clients benefit from years of successful experience in managing complex operations, developing business excellence programs, and leading improvement initiatives. BOS consultants help teams direct their energy toward the pursuit of solutions among potentially conflicting business needs.

    Michael D. Zincani

    Senior Partner

    As a senior manager and process improvement leader at leading multinational organizations Michael always promoted the cultural shift to a customer-value-oriented, structured approach to problem-solving. A recognized APICS Master CPIM instructor and a certified Lean Leader and Six Sigma Champion, he has been lecturing for over a decade at educational and industrial organizations both in the USA and in Europe. In 2010 he co-founded L6S Group.
    A former physicist, Michael also holds an MBA and the CPIM, CIRM, CSCP, CLTD certifications.

    Lucio Malaguti

    Senior Partner

    A manager with over twenty years of experience in the chemical and food industry, Lucio held a variety of operations management roles: from process improvement manager to head of the Engineering department, from plant manager to group operations leader – with responsibilities in supervisory bodies and EHS. He often contributed to the creation of strategic plans, coordinated countless operational and technology-driven projects, and invariably fostered a growth mindset in his teams.
    Lucio holds a MSc in chemical engineering and a master’s degree in business management.

    Gordon Kennedy

    PhD

    A process facilitator with many years of experience working in a multinational pharmaceutical research and development environment, Gordon has a strong background in working in cross-functional matrix teams at different organisational levels. He uses tools and approaches from the field of systems thinking to improve information flow and identify opportunities for making an organisation work better. Holding a doctorate in organic chemistry and a diploma in systems practice, Gordon is practitioner level certified in the PRINCE2 project management qualification and holds a master in lean management techniques.

    Our Values

    Customer Focus
    If the customer does not want it, why do we still do it?
    Value-Delivery Hierarchy
    People first, processes second, tools third.
    Fact-Based Approach
    Opinions are listened to, decisions are based on facts.
    Continuous Improvement
    The best time to plant a seed was 20 years ago.
    The next best time is now.

    Ouracademy

    Learning is the first step towards excellence. Our educational programs focus on the topics that individuals and companies alike should pay attention to in order to achieve the skills and the tools needed to improve their business projects.Our aim is to deliver the fundamental knowledge required to deliver business excellence in great organizations. The combination of Lean and Six Sigma provides an effective methodological framework to successfully address most problem and to seize profitable opportunities.

    Lean Leader: Driving Continuous Improvement in the Age of Transformation

    In a world of constant disruption, Lean is no longer just a set of tools – it is a leadership discipline. Lean Leader explores what it truly takes to lead continuous improvement in complex, evolving organizations.

    This book goes beyond methods and frameworks to focus on the role of the leader in shaping culture, enabling people, and making improvement sustainable. It guides readers through three essential dimensions of Lean leadership: cultivating a culture ready for change, building a coherent Lean system grounded in real work, and sustaining customer value through continuous learning and kaizen.

    Written for managers, executives, and transformation leaders, Lean Leader offers a pragmatic yet deeply human perspective on operational excellence – where performance, purpose, and people grow together.

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    Where we do it

    We have a track record at delivering results through Business Excellence programs. In some cases, we developed best-practice tools that helped large and smaller organizations uniquely achieve their goals.

    Contact us

    We are committed to helping you create and energize your business excellence regimen with the specific goal in mind of making you autonomous and consultancy-independent as soon as possible. Contact us today for a free consultation.

    Business Operations Solutions

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